Refund policy

At EZMA OUD, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Return Period:
You may request a return within 7 days of receiving your order.

Return Conditions:

• Light testing is allowed by using a small amount of the product for evaluation purposes
• Items must be returned in good condition with original packaging

How to Request a Return:
Contact us via WhatsApp (+60 11-1130 9098) or email (support@ezmaoud.co) with your order details, and our team will guide you through the process.

Refund & Exchange:

• You can choose between a refund or an exchange
• Refunds are processed within 7 business days after receiving the returned item
• Alternatively, you may choose to receive your refund as store credit for faster use

Return Shipping:
The customer is responsible for return shipping costs.

Important Notes:
We reserve the right to refuse returns that are excessively used or not in acceptable condition.